We Are Proud To Be Part Of The ServAssure Dealer Alliance.

We are proud to be a member of the ServAssure Dealer Alliance - an industry-wide organization dedicated to your total satisfaction. Because of ServAssure, you are guaranteed a rigid standard for customer service. We actually asked our customers what they expect from a home comfort company, and this is what you said:

• "I want technicians who know exactly what they're doing, are expertly trained, and understand the latest installation techniques."
  
• "I want technicians who arrive at my house promptly."
  
• "I want to see technicians dressed neatly, cleanly and professionally."
  
• "I want technicians to come up with a precise estimate before beginning any work."
  
• "I want technicians to respect my property and treat my home as if it were their own."
  

ServAssure listened to your needs, and our goal is to ensure your maximum comfort. Plus, as a ServAssure Dealer, we offer with each installation a 24-Month, 100% Satisfaction, Money-Back Guarantee - backed by our company and the resources of the entire multi-state ServAssure Alliance.


How ServAssure Came to Be

In the 1990s, a group of independent dealers felt that the best way to compete with giant heating and cooling retailers and "big box" stores was to unite as an independent alliance of dealers. The concept was to remain an independent dealer yet be part of a more powerful group. After meeting for approximately a year and hammering out such things as dealer standards, agreements, name, logo etc. - as well as conducting extensive consumer focus groups - the ServAssure Dealer Alliance was born in 1998. Since that time the group has grown and made significant strides in launching the program, continuously working harder to serve its customers better.

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The standards by which every dealer is reviewed in order to join and remain part of the ServAssure Alliance:

• Financial stability
  
• Uniformed employees
  
• 24-month money back guarantee
  
• Provide agreed upon ServAssure Dealer practices
  
• 24-hour/365 day service, no overtime for contract customers
  
• The ServAssure Dealer satisfaction guarantee
  
• Flat rate service pricing - per job pricing, not hourly pricing
  
• Company vehicle standards
  
• Consistent sales practices
  

All employees of ServAssure Dealers must abide by the following:
Our commitment is to provide excellent service to our customers. All employees of ServAssure Dealers must abide by the following standards:

• Pre-employment testing
  
• Clean, well groomed and neat
  
• Uniformed - company uniform with ServAssure Dealer logo
  
• Wear a name badge
  
• Positive attitude
  
• Be concerned with exceeding the customer's expectations
  
• Introduce themselves to customer
  
• Present the customer with a business card
  
• Ask if they may enter the home
  
• Place carpet protectors on their shoes or protect customer's flooring
  
• Confirm customer's needs
  
• Present price from the flat rate book
  
• Proceed with service if given authorization
  
• Clean area when the service is completed
  
• Present customer with a completed service ticket
  
• Explain service performed in writing and verbally to the customer
  

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